Tel: 0121 766 7980
FAQs for tenants

Please take a look at the Frequently Asked Questions below. If you still have a query, feel free to get in touch.

Q: I think I’m entitled to Social Housing but am not sure – where do I go to find out?
A: Contact your local council and they will start you off, helping with the relevant forms.

Q: Can I rent privately and claim housing benefit?
A: Yes you can, and if you rent through Surelock Homes we will help you with your application.

Q: What do I do if there is a maintenance problem with my home?
A: Contact us and we will inform the landlord, and chase up any repairs that may be needed for you.

Q:Will Government cuts result in me being homeless if I am a council tenant?
A: We cannot guarantee that benefits will always remain at the same level, but if you follow your Terms & Conditions it is very unlikely that you will lose your home.

Q: Am I allowed pets?
A: Permission for housing pets varies – if you have any, please inform us early on and we will be able to match you with the right landlord to accommodate them.

Q: How do I know that my rent/deposit money is in safe hands?
A: Surelock Homes are regulated by the RICS so you can be confident that your money goes towards your home, not anybody’s pocket! Rental Deposits are not kept by the landlord or ourselves, but passed on to the Deposit Protection Service (DPS) for the duration of

the tenancy agreement. In addition, we are an accredited agent of the Council approved Body that provides best practice and standards namely; Midland Landlords Accreditation Service (MLAS).

Q: I’m thinking of charging someone to use our spare room – will that be OK?
A: Sub-letting is generally not allowed, please get in touch with us to be sure

Q: We’re not happy in our current home but aren’t sure if we can afford to move- where do we go for advice?
A: Contact us and we will help you find a more suitable home, making the whole process simpler for you, ensuring you get all the financial help available.

Q: Is it possible to swap homes with another family?

A: Yes – there are various swapping schemes in place, and we could help you by registering you on the appropriate lists, and maybe matching you with our own tenants.

Q: Do I pay extra because I am renting through Surelock?
A: No, the rent is based upon the current market value within each locality/ies.

Q: I can’t afford to buy a property right now, but I plan to in the near future, can you help?
A: Yes! Some landlords offer the chance to buy a rented property. We can arrange this all for you, sorting out the time period, looking after all the legal matters and negotiating a purchase price, using experienced solicitors. There is a small fee, which buys you the peace of mind of a sound deal enabling you to buy your home. A win – win situation!